CUSTOMER SERVICE

Have questions about your order? Details about a specific product? We'll work with you to address any questions you may have. We also encourage you to view the Frequently Asked Questions below and you may quickly find what you're looking for.


PLACING AN ORDER
What payment options do you accept?
How do I place an order?
When will my card be charged?
Do you charge sales tax?
How can I check the status of my order
Can I modify or cancel my order?
Is there a warranty on the products I purchase?


SHIPPING
How will my order ship and what does it cost?
When will my order ship? Can I rush it?
Will I be notified when my order ships?
Can you ship outside of the continental U.S.?


RETURNS
Can I return my item(s)?
Can I exchange my item(s)?
What if my order arrives damaged?


PRIVACY INFORMATION
How is my personal information collected and used?


GIFT SERVICES
Do you offer gift wrapping?
Do you offer gift certificates?

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PLACING AN ORDER
What payment options do you accept?
Feel More Human accepts Visa, MasterCard, American Express and Discover. We also accept payment via personal check, money order and cashier's check.

How do I place an order?
Order online:
Fast, safe and secure, ordering at www.feelmorehuman.com is easy. After you've added items to your Shopping Cart, just follow the simple checkout steps and we'll get your order processed right away. You can also save items in your Shopping Cart or to your Wishlist to access at a later date.

Order by phone:
Give us a call at 1-877-42-HUMAN Monday – Friday. Our staff will assist you with any questions and ensure your order is processed smoothly.

Order by mail-in:
For those who prefer making payments via personal checks, money orders or cashier's checks, please print out your Shopping Cart page(s) and then contact us. We'll give you all the info you need to send in your order and payment.

Any orders placed by personal check will be held for approximately 5-7 business days before being processed for shipment. This allows adequate time for the personal check to clear.

When will my card be charged?
In most cases, your credit card will be charged after your order ships. Each item on Feel More Human ships within a different number of days (or weeks) so in most cases we will not charge your card before receiving a shipment notification from the manufacturer.

Furniture, oversized products and other special order items (those with long lead times or on backorder) require full payment up front (at the time your order is placed) and are exempt from this policy. Please contact us if you have questions about which products require full pre-payment.

Do you charge sales tax?
Feel More Human is required to charge 6% sales tax on orders shipped to addresses in the state of Indiana. No sales tax will be applied to orders shipped to other states.

How can I check the status of my order?
We process your order within 1 business day of receiving it. After it has been processed and approved, you will receive email notification when your order has been shipped. This will contain carrier and tracking information for you to reference.

You may also access "My Account" from the Feel More Human website. This link is located in the upper left corner of the website.

Please contact us if you have specific questions.

Can I modify or cancel my order?
Please contact us within 2 business days of placing your order should you need to cancel or modify it. If the order has already been shipped from the manufacturer, it is unlikely we will be able to cancel it or make changes. In that event, you may need to return the item within our 14-day policy and/or incur a cancellation fee. Please contact us if you have any questions.

Cancellations are not accepted on certain brands and/or products, like some furniture, oversized pieces, custom items or special order items (those with long lead times or on backorder), and these products are labeled as such on their individual product description pages. These products also require full pre-payment (at the time your order is placed).

Please note: Some furniture, oversized products and other special order items (those with long lead times or on backorder) not labeled as "custom," are subject to a 10% cancellation fee if cancelled within the 2 business day timeframe. Please contact us with questions about which products are subject to a cancellation fee. Please also reference our Returns section to learn more about our return policy.

Is there a warranty on the products I purchase?
All products sold on www.feelmorehuman.com are subject to the warranty policies of their respective manufacturers. Please contact us to inquire about specific products.

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SHIPPING
How will my order ship and what does it cost?
In most cases, your order will ship directly from the manufacturer to you via FedEx or UPS.

We offer Free Shipping on most orders over $100. For orders under $100, you will be responsible for paying a pre-determined standard shipping amount. Please reference our Shipping section to learn more about shipping costs.

Larger items like furniture may ship via 3rd party freight carrier if they are of substantial size or weight or require special handling. When an item ships via Freight (curbside only) or White Glove, it is indicated on each product's detail page when applicable under the "Shipping" tab on the right-hand side. Feel More Human pays a portion of these handling charges, though we must charge a separate fee for the additional handling/services involved.

If you order an item that ships via freight, you will be contacted by the freight carrier to schedule the day and time of delivery once your order has been fully processed and is ready to ship. Please note: you must to be present on this day and time to receive the freight delivery. Please reference our Shipping section to learn more about freight deliveries and White Glove service. 

When will my order ship? Can I rush it?
Most items ship directly to you from the manufacturer, so we do not offer rush or express shipping.  Each product's detail page indicates the number of days in which the item will ship to give you a good idea of when to expect it. This range is noted in the right-hand column in all caps so you can't miss it: "THIS ITEM USUALLY SHIPS IN: 5-7 DAYS," e.g. Please reference our Shipping section to learn more about our shipping policy.

Will I be notified when my order ships?
After your order is submitted, processed, approved and shipped, you will be sent a shipment notification email containing carrier information (FedEx, UPS, etc.) along with a tracking number. Please reference our Shipping section to learn more about shipping policies.

Can you ship outside of the continental U.S.?
At this time, we ship only to addresses within the contiguous 48 United States.

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RETURNS
Can I return my item(s)?
Feel More Human makes every attempt to provide accurate, up-to-date product information so you're armed with all the right info to make a smart purchase. But we understand that you may simply change your mind and need to return an item.

You may return your item(s) within 14 days of receipt for a refund of the purchase price excluding shipping and handling costs. Please reference our Returns section to learn more about returns and exchanges and instructions on how to submit a return request.

There are two exceptions to our 14-day return policy:
1. Custom, made-to-order items are considered final sale and cannot be cancelled, returned or refunded unless damaged upon receipt. This can include items where you've selected color, fabric, upholstery, finish, material, size and/or configuration.
2. Opened bedding products are considered final sale and cannot be cancelled, returned or refunded.

When an item is considered "custom," Feel More Human indicates this in a shaded box on the right-hand side of the website page where you reviewed the product. This way, you're fully aware of all important info before you place your order. Please reference our Returns section to learn more about custom items.

Please note: should you refuse a shipment, you are responsible for both return and original shipping costs in addition to a 15% restocking fee.

Can I exchange my item(s)?
Sort of. If you need to make an exchange, you will actually need to return your original item, and then place an order for the new item you'd like. Please reference our Returns section to learn more about returns and exchanges and to receive instructions on how to submit a return request.

What if my order arrives damaged?
Please contact us immediately if your order arrives damaged. We will work with you to ensure your item(s) are repaired or replaced in a timely manner at no extra cost to you.

If your order was shipped via a 3rd party freight carrier, you will be required to inspect the packaging and items immediately upon receipt and indicate on the packaging if there is visible damage. You may also choose to refuse delivery of the item(s). Please reference our Returns and Shipping sections to learn more.

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PRIVACY INFORMATION
How is my personal information collected and used?
Feel More Human does not collect any personal information (names, addresses, e.g.) when you visit our website. If you choose to provide that information to us (when placing an order, for instance), it is only used to complete, support and analyze your purchases from www.feelmorehuman.com and use of this website, for internal purposes and to comply with any requirements of law.

As you browse our website, we may gather some technical information, like navigational and clickstream data, that shows what pages are visited and how long various features are used. This information will not reveal your identity or be linked to you personally. It is completely anonymous.

Please reference our Privacy & Security Policies section to learn more about how we collect and use your personal information.

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GIFT SERVICES
Do you offer gift wrapping?
We do not offer gift wrapping, since most products ship directly to you from each manufacturer.

Do you offer gift certificates?
We do not currently offer gift certificates but check back soon – we're working on it.